Olena Polishchuk

Mrc Cloud Representative @Amazon Web Services (AWS)

Munich, DE

Help customers increase their understanding of the AWS cloud so they can get started, advance or continue their cloud journey• Nurture customers’ interest through providing targeted content via phone and email in order to shift their interest from warm to active• Build a stronger AWS leads database by researching, updating and maintaining customer information within Salesforce• Help drive operational excellence and optimize customer experiences• Manage incoming leads in a timely manner• Drive lead to opportunity conversion rates through profiling and nurturing efforts• Lead industry-specific conversations over the phone to qualify and identify business opportunities• Identify customers’ pain points, capture their need for cloud technology• Offer adequate solutions or content, including specific use cases, customer references, event recommendations• Provide Lead Development team with detailed call notes to ensure a business opportunity is understood and next steps are clearly defined• Lead the industry/segment-specific programs and stakeholder conversations to share customer feedback and improve campaign efficiency• Identify existing knowledge gaps of Public Sector customers and recommend next steps to improve the customer experience to the MRC team and other relevant stakeholders• Work closely with Global Lead Development and Marketing to achieve campaign goals