Oleksii Leheida
Head of Enterprise Customer Support @Abbyy Usa Software House, Inc
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WORK HISTORY
Head of Enterprise Customer Support @Abbyy Usa Software House, Inc
US
Running a team of 18 engineers- Managing US-based employees through ADP- Managing EU-based employees through SAP- Cooperating with Zendesk admins to automate, set up, and improve support processes- Conducting Development Triage calls to bring clarity and action to support tickets passed to the Development - Oversight over Sales deals concerning Enterprise Support- Dealing with Negative feedback and actioning to avoid it in future
EDUCATION
Simon Kuznets Kharkiv National University of Economics
Bachelor's degree
Simon Kuznets Kharkiv National University of Economics
Master's degree
ABOUT OLEKSII LEHEIDA
Head of Enterprise Customer Support at ABBYY
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