Oleksandr Yeroshov

Loans Officer @Ukrainian Credit Union Limited

Etobicoke, ON, CA

Ensured all loan files were accurate and compliant, maintaining transparency with members and protecting both client and organizational interests- Helped clients choose loan options that matched their financial goals, showing ethical decision-making and customer care- Collaborated with credit, compliance, and marketing teams to plan and deliver a pre-approval outreach project- Managed key stakeholders — brokers, dealerships, and clients — keeping goals and expectations aligned throughout each project- Gathered and analyzed client feedback to improve the loan pre-approval process and enhance member satisfaction- Led a targeted loan campaign that generated 100 new personal loans and 25 new car loans, directly supporting branch growth objectives- Mentored junior staff on loan analysis techniques and best practices, building team capability and confidence- Organized quick team huddles after major product updates to ensure clear understanding and consistent delivery- Applied an Agile approach for the pre-approval campaign—launching in stages and improving after each phase based on results- Used a Waterfall approach for complex mortgage cases that required detailed planning and documentation- Implemented a double-check process for loan disbursements, reducing post-funding errors by 15%- Partnered with IT to automatically flag incomplete online applications, improving data quality and efficiency- Integrated multiple data sources (credit reports, income verification, collateral) to ensure complete and accurate assessments- Balanced service speed and risk management by aligning all departments under shared performance metrics (KPIs)- Monitored loan performance and adjusted underwriting criteria to reduce default risk in specific customer segments- Developed contingency plans for high-risk accounts to enable quick action and minimize potential losses.