Olawale Kolapo

Relationship Banker Ii @Regions Bank

Houston, TX, US

As a Relationship Banker II, I manage a wide-ranging client base, ensuring personalized banking experiences through expert guidance and tailored financial solutions. I also play a key role in supporting team performance through coaching and compliance adherence.• Managing an ever-growing portfolio of 250+ client accounts, generating $2.5M+ in yearly revenue while maintaining a 96% retention rate via proactive engagement and effective account management.• Assessing client needs and leveraging exceptional product knowledge to recommend and originate $500K+ in tailored credit products and insurance solutions monthly while analyzing and mitigating risks to ensure 100% adherence to internal credit policies and risk parameters.• Analyzing client product usage, uncovering growth opportunities, and leading regular meetings to suggest new products and expand wallet by 15% on average while educating clients on utilizing bank online systems to ensure customer success.• Owning the end-to-end client experience, handling issues and escalations, and providing prompt and decisive resolution to avoid dissatisfaction while identifying and addressing root causes to lower complaints by 25%.• Streamlining the client onboarding and account setup process to ensure accurate and compliant documentation while lowering timescales by 30%.• Building a diverse portfolio of partners, establishing robust pipelines of referrals generating $150K+ quarterly.

University of Calabar

Bachelor of Education - BEd, Business

University of Houston-Victoria

Master of Business Administration - MBA, Finance