Olatokunbo Ajayi

Project Management Intern @Delta Air Lines

Atlanta, GA, US

As a Project Management Co‑op in Delta Air Lines’ Airport Customer Service (ACS) unit, I support a suite of front‑line operations and lead process‑improvement initiatives. I work alongside Ticket and Gate Agents who welcome passengers, process ticketing transactions, issue boarding passes, and manage baggage acceptance. I coordinate with Ramp Agents to marshal aircraft, load and unload baggage and cargo, and conduct de‑icing and safety inspections to ensure on‑time departures. I partner with Cargo Agents to oversee freight bookings and documentation, and support Cabin Experience Agents by monitoring cabin cleanliness, restocking amenities, and verifying safety standards.In my co‑op role, I collect and analyze operational data—such as check‑in times and baggage‑handling accuracy—to identify performance trends and uncover bottlenecks. I apply formal project management methodologies to develop and maintain schedules, budgets, and risk registers for key airport‑operations initiatives. I engage cross‑functionally with Operations, IT, Finance, and Customer Experience teams to align on deliverables and timelines, map existing workflows, and engineer streamlined processes. Finally, I recommend, pilot, and evaluate service innovations—such as advanced queue‑management tools and enhanced self‑service kiosks—to elevate the overall passenger experience.