Olapade Oguntomiloye

Concierge Security Specialist @Regal Security Inc

Mississauga, ON, CA

Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait. Support residents with the use of luggage carts. Monitor guest traffic and parking garage for team members and vendors. Monitor security cameras and fire alarm panel. Answer phone calls, transfer calls to appropriate reference points, and assist with completed request callbacks. Ensure packages are delivered and documented as well as notify residents of the arrival in a timely fashion. Update the daily log on any events and report any concerns to management. Book freight elevators for move-ins, move-outs, and furniture deliveries. Maintain equipment inventory. Keep detailed information of the surrounding areas pertaining to delivery places, and other areas of interest for residents. Responsible for organizing, coordinating, and implementing various resident services and programs. Point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily. Provide a personalized experience, with emphasis on care and convenience for future and current residents. Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled.