Olanrewaju Adebayo
Customer Service Team Lead @Konecta
Bournemouth, GB
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MOBILE NUMBERS
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WORK HISTORY
Nov 2023 — Present
Customer Service Team Lead @Konecta
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Ringwood, GB
Led a team of 15 customer service advisors at Konecta, achieving a 98% customer satisfaction score through effective coaching and issue resolution.• Tracked and analyzed KPIs, driving a 12% increase in first-call resolution rates.• Conducted workshops to upskill team members, improving average handling time by 18%.
EDUCATION
N/A
University of Ibadan
Bachelor's degree
ABOUT OLANREWAJU ADEBAYO
As a Business Development Manager at LOFTYLEADS LTD, I leverage my skills in project…
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