Olaniyi Toluwalope
Data Analyst | ServiceNow Business Analyst | ITSM Business Analyst | CMDB| Process Analyst| ITIL | CSA Certified | Certified Scrum Master|
- Role
- Itsm Servicenow Business Analyst Data Analyst at Northern Trust
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Olaniyi Toluwalope
Results-driven Business and Data Analyst with a strong background in ServiceNow and CMDB,…
Experience
Itsm Servicenow Business Analyst Data Analyst
Dec 2023 — Present · Chicago, IL, US
Work closely with stakeholders such as Business/Application teams, Hosting, Networking, and Security and Finance/Billing departments to establish business requirements for CMDB.• Maintain Application to Server Mappings by creating the necessary governance, processes and drive data requirements across all service owners • Design and organization CMDB data by utilizing the common service data model, discovery and service mapping • Collaborate with business stakeholders to define and collect necessary Configuration Item (CI) attributes and relationship information • Maintain accurate configuration data by pre-defining and governing CMDB requirements, and define process integration points across related areas (Asset Mgmt)• Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data • Analyzes and approves incoming requests for change to CMDB and core foundation data• Develop and manage the process to reconcile CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories • Develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy • Enact system audit practices and conduct audits to ensure data integrity • Creates and updates, or otherwise maintains CMDB records as needed • Integrate CMDB related activities with the ServiceNow Development and Administration Teams • Enable CMDB to integrate and support operational requirements in supporting ITSM process • Facilitates weekly change management meetings for Infrastructure group • Ensure ITSM and CMDB alignment with CDSM framework• Design and organization CMDB data by utilizing the common service data model, discovery and service mapping • Facilitates our daily management meeting• Takes part in ServiceNow upgrade and change related testing exercises
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