Olalekan Victor Olorunfemi
IT Service Support Analyst @HC-One
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WORK HISTORY
IT Service Support Analyst @HC-One
Darlington, GB
Responsibilities:• Primary point of contact for IT support across care homes, support offices, and remote teams, providing assistance across platforms including Microsoft 365, Azure AD, and Active Directory.• Manage incidents and service requests using ticketing systems (phone, email, IT portal, walk-ups), in line with ITIL Best Practices.• Deliver technical support and troubleshooting for Windows OS, Office 365, remote desktop tools, and enterprise help desk systems.• Administer and manage user access, security groups, and accounts via Active Directory, Microsoft Entra ID, and Intune.• Support and configure third-party business and clinical applications, ensuring proper functionality and user access.• Perform basic hardware upgrades and support for laptops, docking stations, mobile devices (iOS/Android), and peripherals.• Communicate technical issues clearly to end users and stakeholders, both verbally and in documentation.• Track and resolve user issues using the IT service desk platform and asset management tools like LanSweeper, maintaining accurate records and timely updates.
EDUCATION
University of Sunderland
Master of Science - MS, Computing
Bells University of Technology - Ota
Bachelor of Engineering - BE, Electrical and Electronics Engineering
The Polytechnic, Ibadan
Higher National Diploma, Electrical Engineering
The Federal Polytechnic, Ado-Ekiti
National Diploma, Electrical Electronics Engineering
SKILLS
ABOUT OLALEKAN VICTOR OLORUNFEMI
An experienced and competent IT support technician with eight years of experience across several sector organizations. I have experience in 1st & 2nd line IT support provision, Fault management, diagnoses, troubleshooting and resolution.An excellent communicator, and analytical thinker with the ability to explain procedures in a practical and user-friendly manner, be it hardware or software-related issues, I use critical thinking to break down, evaluate these problems and proffer solutions. This means IT problems can be resolved and IT support can be given over the phone, and exceptional service can be delivered to customers remotely.I am a very good team player who takes ownership when needed ensuring quality IT support on a continuous basis.
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