Olakanmi Samuel
Operations Customer Expert (Dwp - Ucr) @Teleperformance Global Services
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WORK HISTORY
Operations Customer Expert (Dwp - Ucr) @Teleperformance Global Services
Gateshead, GB
Providing information, advice, and support to individuals regarding their benefits claims, including processing queries, resolving issues, and guiding them through the benefits system via phone, online platforms, or in person, all while adhering to DWP policies and procedures,Investigating complaints, identifying potential errors, and taking appropriate action to rectify issues related to benefit payments or claim details.Identifying situations that require further investigation or referral to specialist teams within the Teleperformance/DWP.Interval Review of customer claims and benefits.Accurately recording customer interactions and details on relevant systems. Ensuring data privacy, following security protocols, and staying updated on DWP policies and procedures.Request documents and analyze bank statements checking for fraud, exaggerated spending’s and capitals beyond threshold
ABOUT OLAKANMI SAMUEL
I\'m a young and vibrant graduate of Economics from a Nigerian university, an M.Sc. In…
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