Ola U.
Technical Customer Advisor @IntouchCX
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WORK HISTORY
Technical Customer Advisor @IntouchCX
Winnipeg, MB, CA
Provide first-line technical support to customers experiencing difficulties with hardware (smartphones,tablets, smartwatches, computers, laptops and electronic accessories), operating system, webapplication and software installation- Utilized analytical skills to isolate and resolve complex technical issues through appropriatetroubleshooting methodology- Communicated electronically, collecting and verifying required user information to determine technicalissues experienced- Consulted user guides and manuals to maintain thorough knowledge of program products to deliver acomprehensive resolution- Provided information to the customer and placement if appropriate notes in the system indicatingspecific product issues and diagnosis- Achieved assigned key performance indicators (KPI) on quality and call handling time
EDUCATION
Kwara State Polytechnic, Ilorin
National Diploma
Lagos State University
Master of Business Administration - MBA
Lagos State University
Bachelor's degree
CDI College
Mobile and Web Application Development
ABOUT OLA U.
I am a Business Intelligence and Data Warehousing professional with over 15 years of…
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