Olaf Normark

About Olaf Normark

Dynamic Account Manager with extensive experience in the SaaS industry,specializing in Strategy Development and Customer Success. Proven track record inbuilding and nurturing strong relationships with C-Suite executives and cross-functional teams. Adept at leveraging technology trends to drive product adoptionand enhance customer satisfaction. Committed to delivering exceptional leadershipand attention to detail.

Experience

1. Lead Enterprise Customer Success Manager - Healthcare

   UKG

   Oct 2024 — Present · Miami-Fort Lauderdale, FL, US

   Spearhead stakeholder relationship management across a portfolio of healthcare accounts in the United States, driving solution adoption and enhancing customer satisfaction.Proactively engage with clients through feature reviews, product training, and strategic campaigns to mitigate churn risk.Act as a trusted advisor, aligning client business objectives with UKG\'s product suite and facilitating strategic interactions to advance healthcare-specific goals.Collaborate with cross-functional teams to resolve escalated issues promptly, ensuring a seamless client experience.Educate clients on maximizing ROI and operational efficiency through UKG products and services.Identify training opportunities tailored to healthcare clients, fostering product adoption and value realization.Develop referenceable clients and identify expansion opportunities, collaborating with sales teams to generate leads.Mentor junior team members, sharing best practices in SaaS customer success strategies.

Education

• University of South Florida

  Bachelor of Science (B.S.), Political Science and Government, Business

  1995 — 1999

Skills

• Hris
• Bpo
• Organizational Development
• Software Documentation
• Onboarding
• Mentoring
• Benefits Administration
• Applicant Tracking Systems
• Customer Retention
• Talent Management
• Performance Management
• Employee Training
• Training
• Customer Satisfaction
• Relationship Building
• Process Improvement
• Management
• HR Consulting
• Consulting
• Coaching
• Account Management
• Payroll
• Change Management
• Project Management
• Human Resources Information Systems (Hris)
• Business Process Improvement
• Team Leadership
• Leadership Development
• Human Resources
• Adp Payroll
• Recruiting
• Leadership
• Strategic Planning
• Employee Relations
• Employee Benefits
• Vendor Management