Olaf Gerbig
Senior Account Executive @Nice Cognigy
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WORK HISTORY
Senior Account Executive @Nice Cognigy
Leipzig, DE
International professional with more than 25 years experience in the Enterprise Solution market to help companies. I work for to stay ahead of competition, and become a trusted advisor to my clients.Extensive know-how in growing new business and developing Key Accounts. Strong in acquisitioning new strategic customers by selling complex and large managed IT, SaaS or cloud services to realize the digital transformation and enabeling for my clients Growth.Passionate to do business with Executives and Managers, who are recognizing the critical need to continuously increase their performance, by transforming and innovating their business.My approach goes along with the attitude of cecoming my clients trusted advisor, with the ambition to help organizations elevate their customer experience, increase NPS/CSAT, substantially move the needle growing sales, all while dramatically reducing operational costs and customer effort.Would you like to find out more? Then please drop me a LinkedIn connect request with a short note.Customer Experience | Customer Service | Customer Care | Contact Center| IVR | Call Deflection | Chatbot | AI | Automation | Digital Sales and Marketing | Enterprise | Customer Feedback | NPS | CSAT | B2B | CES | Messaging | Apple Business Chat | Google Rich Business Messaging| Facebook Messenger | WhatsApp | SMS | Web Messaging | InApp Messaging | Line | We Chat | Conversational Commerce | Cloud Automation | SaaS | Digital Transformation | KI | AVAYA | Five9 RingCentral | Cisco | Talkdesk | Genesys | Unify |
ABOUT OLAF GERBIG
International professional with more than 25 years of experience in the market for strategic business solutions in the areas of telecommunications, contact centers and IT. I am constantly working to stay ahead of the competition by becoming a trusted advisor to my clients and ensuring long-term strategic client relationships. I have extensive knowledge and skills in developing new business relationships and managing key accounts nationally and internationally. Strong in acquiring and servicing new strategic clients by selling complex and large managed IT, SaaS or cloud services to realize digital transformation. I am passionate about working with executives and managers who recognize the need to continuously improve their performance by transforming and innovating their business and ensuring the success of their companies. My approach goes hand in hand with a mindset of becoming a trusted advisor to my clients, with the aim of helping organizations improve their customer experience, increase NPS/CSAT, significantly increase revenue while dramatically reducing operational costs and effort for the client. Would you like to find out more? Then please send me a LinkedIn connection request with a short note. Customer Experience | Customer Service | Customer Care | Contact Center| IVR | Call Deflection | Chatbot | AI | Automation | Digital Sales and Marketing | Enterprise | Customer Feedback | NPS | CSAT | B2B | CES | Messaging | Apple Business Chat | Google Rich Business Messaging| Facebook Messenger | WhatsApp | SMS | Web Messaging | InApp Messaging | Line | We Chat | Conversational Commerce | Cloud Automation | SaaS | Digital Transformation | KI | AVAYA | Cisco | Genesys | Five9 | Ring Central | Talkdesk | Unify |
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