Oksana Stuart
Floorwalker and Change Lead @Lloyds Banking Group
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WORK HISTORY
Floorwalker and Change Lead @Lloyds Banking Group
Successfully applied for a floorwalker and a Change Lead position in my current department. My duties include- supporting colleagues with queries while managers are at meetings - checking complaints and taking over calls with customers - coaching colleagues to support delivering fair outcomes for customers - leading Change and improvement conversations to enhance efficiency and effectiveness in our Crew.
EDUCATION
University of Brighton
Master of Laws - LLM
University of Brighton
Msc
Moscow State Forest University (MSFU)
Specialist Diploma
ABOUT OKSANA STUART
I am an experienced Financial Fraud Investigator at Lloyds Banking Group, transitioning to a career in law with a strong foundation in legal problem-solving, client engagement, and commercial awareness. I ranked 1st in the London Regional Client Interviewing Competition (2025), demonstrating my ability to analyze legal issues, build client trust, and provide clear advice under pressure. In addition to my legal aspirations, I bring a wealth of business and leadership experience. I have led contract negotiations, business strategy, and engagement initiatives. I organized World Ocean Day 2018, managing logistics and negotiating contracts to raise awareness of plastic pollution in the ocean. I also implemented a colleague engagement strategy across three bank branches, resulting in a 50% increase in efficiency and higher client satisfaction. With a strong background in financial investigation, commercial strategy, and legal competitions, I am eager to apply my client-focused approach, analytical skills, and leadership experience in a legal environment.
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