Oksana Stepanova
Financial Services Representative (Bilingual) - Personal Banking @CIBC
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WORK HISTORY
Financial Services Representative (Bilingual) - Personal Banking @CIBC
Regina, SK, CA
Résolution de problèmes (être efficace et rapide): écouté les réclamations des clients, posé des questions approfondies, apporté des solutions.• Ventes (parmi les 3 meilleures en avril 2023): compris des besoins des clients, proposé de produits appropriés (comptes bancaires, produits d\'investissement, prêts)• Excellence de l\'expérience client : aidé les clients avec les services bancaires en ligne.• Réalisé systématiquement une évaluation sans risque à 100 % grâce à une bonne connaissance des procédures et à l\'attention aux détails.
EDUCATION
Academy of Industrial Policy Committee (Ukraine)
Bachelor's , Audit and Accounting
Maritime Technical University (Ukraine)
Master's degree, Environmental Engineering Technology/Environmental Technology
CareerFoundry
Data Analysis
ABOUT OKSANA STEPANOVA
Aspiring bilingual (English & French) data analyst with 10+ years of experience in Banking and Customer service. Aiming at keeping my skills up to date, I completed the intensive Data Analysis bootcamp program with CareerFoundry. This choice perfectly matches my analytical mindset and my nature of a meticulous nitpicker. I am passionate about applying my 10+ years of experience in Risk Management for a new domain of data analysis.Data Analysis: Skilled in data cleaning, Exploratory Data Analysis, data visualization, Excel, SQL, Python, Applied Machining Learning. Banking: more than 10 years in Risk Management – Control & Monitoring. • Analyzing credit files and validating credit documentation of corporate clients.• Reporting: internal reports in Excel; stakeholders are the Head of Risks, HQ Analyst team, Business team.• Coordination of senior management committee.• Transversal projects: credit workflow, provisioning tool. • Review and adaptation of credit policies. • Onboarding newcomers and internal training.• Strong organizational skills help prioritize my diverse responsibilities and meet deadlines. Customer Service: My recent experience in personal banking has enhanced my communication and problem-solving skills. Some of my notable Data Analytics projects include:• Data research project to address staffing needs: moving through stages of data analysis from profiling, transforming and integrating data, statistical analysis and hypothesis testing with Excel to dashboarding and storytelling with Tableau. • Marketing analysis for launching a new service: conducting analysis using SQL, Excel and Tableau to answer the key questions about who our clients are, what their preferences in products and which products drive business results. • Analysis of large data sets: exploring the factors that contribute most to the happiness level, using Python and applying machine learning algorithms.If you want to learn more about my projects, take a look at my portfolio at GitHub.
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