Oksana K.
- Role
- Genius at Apple
- Location
- Santa Clara, CA, US
- LinkedIn followers
- 500 followers
About Oksana K.
I am a dedicated Technical Expert with a passion for achieving excellence and driving…
Experience
Genius
Jan 2022 — Present
Spearheaded the team, achieving exceptional unit repair metrics of 99.2%. • Demonstrated strong leadership as a team leader, combining deep expertise in Apple hardware and keen mechanical intuition. • Acted as a team leader for new initiatives, consistently driving tangible results. Handpicked by leadership to provide crucial support to AppleCare Advisors during the challenging times of COVID-19, garnering an impressive customer satisfaction rating of 90%. • Prioritized customer focus through effective communication, persuasive presentation, and authoritative command, fostering personal connections, loyalty, and adeptly handling ambiguous situations. • Possessed exceptional knowledge of end-user behavior, enabling data-driven decision-making and the creation of customer-centric solutions. • Certified as a Mac, iPad, and iPhone technician, attesting to a comprehensive skill set and dedication to maintaining Apple\'s high standards of service excellence.
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