Okechukwu I.
Information Technology Supervisor @Harris County Public Health
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Supervisor @Harris County Public Health
Supervised and managed the IT team, including in hiring process, training, mentoring, and evaluating team members of the technology department according to the organizational and department policies and guidelines.• Supervises and/or assists field technicians with troubleshooting and resolving complex issues remotely or on-site.• Functions as second-level support for Help Desk technicians with problem escalations troubleshooting and resolving complex hardware and software issues remotely.• Escalated any issues proactively that cannot be resolved within the established time frame measures to the Manager.• Collaborates with affiliate agency to ensure all network, telecommunication, servers, technical hardware, and software are available and functional for all end users.• Managed ticketing system and distribute work according to need and skill to ensure timely resolution.• Work closely with development and operations teams to facilitate issue resolution.• Ensure Helpdesk and Field Technician adhere to policies and procedures to ensure customer’s privacy.
EDUCATION
Southern New Hampshire University
Master's degree
University of Houston-Clear Lake
Computer Engineering
Houston City College
Associate's degree in Science, Computer Engineering
ABOUT OKECHUKWU I.
Experienced IT professional with a Bachelor’s degree in Computer Engineering and approximately 8 years’ experience in providing technical IT hardware and software support for college faculty and students Expert at remotely managing multiple computer labs and troubleshooting to determine root cause of issues and effectively resolving. Build positive rapport and work closely with other Technicians to define and resolve issues. Provide outstanding customers service using attentive listening and clear oral communication skills. Ability to carry out a multitude of duties simultaneously, on time, and with excellence.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.