Okan Sener

Area Manager @Canon Medical Systems USA, Inc.

San Francisco, CA, US

Lead and support a team of 25 product support engineers in the Medical Imaging field, overseeing a $26 million annual revenue stream. Focusing on maintaining clear and effective client interactions to meet service expectations and ensure high customer satisfaction through feedback analysis and quality control.• Regularly track key performance indicators (KPIs) to assess team performance and pinpoint areas for enhancement. Simultaneously, manage the field service budget, controlling expenses and optimizing resource allocation.• Prepare and deliver routine reports on service performance, resource utilization, and contract renewal to senior management. Additionally, conduct Quarterly Business Reviews (QBRs) with major accounts.

National University

MBA

Istanbul Technical University

BS