Octavious Johnson
SDR/BDR | Lead Qualification 👩🏿💻 | Cold Calling 📞 | Sales Outreach 💰 | Football Enthusiast 🏈 | I Help Companies Identify And Prioritize High-Potential Prospects To Accelerate Growth ⚡️⚡️⚡️
- Role
- Customer Service Representative at Alight Solutions
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Octavious Johnson
This is Why I Should Be Your Next SDR/BDR. With over 20 years of dedicated…
Experience
Customer Service Representative
Aug 2022 — Present
1⃣ Resolved 100+ complex benefits & insurance inquiries monthly2⃣ Achieved a 95% customer satisfaction rating through clear communication and a patient approach.3⃣ Maintained 99.5% accuracy rate processing 500+ transactions monthly4⃣ Ensured data integrity with meticulous attention to detail.5⃣ Boosted team efficiency by 10% 6⃣ Processed benefits transactions to enroll customers and update accounts efficiently and timely
Education
Southern University at Shreveport
Bachelor's Degree, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Southern University at Shreveport
Psychology/biology
2012 — 2012
CourseCareers
Technical Sales
Northwestern State University
Associate's degree, Genneral Studies with a concentration in Social Sciences
2005 — 2024
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