Ojasv Jain

About Ojasv Jain

I drive enterprise-scale workflow transformation by designing digital processes that reduce operational friction, strengthen governance, and create consistent, predictable experiences across global business functions.With 11+ years across PepsiCo, TCS, and HCL, I focus on building scalable ServiceNow workflows, governing citizen development, and aligning service operations with clear business outcomes. My work supports users across multiple regions, ensuring that workflows are reliable, standardized, and built with the right balance of control, simplicity, and agility.What I deliver:Converting complex business needs into clean, scalable workflow designsStandardizing request, case, and catalog processes across business unitsGoverning citizen development and low-code builds in a safe, structured wayReducing dependency on development teams for repetitive logic and changesImproving time-to-market through workflow automation and streamlined intakeStrengthening operational maturity through ITIL V3 + V4 practicesEnabling teams to focus on high-value, high-impact requirementsRecent Impact:Designed and implemented citizen development governance that enabled non-technical teams to safely build simple workflows — increasing delivery speed and freeing development capacityRedesigned and standardized 200+ workflows and catalog items, improving experience, quality, consistency, and lifecycle management across multiple business unitsImproved reliability and user experience by aligning catalog, workflow, and portal logic with clear rules, reusable patterns, and structured governanceI’m committed to continuing to grow as a leader in workflow transformation — strengthening governance models, simplifying complex processes, and enabling cross-functional teams to deliver faster with clarity, consistency, and confidence.My focus is on shaping predictable, scalable service experiences that support business outcomes at global scale.

Experience

1. Executive Manager

   PepsiCo

   Mar 2025 — Present · Hyderabad, IN

   Leading enterprise workflow strategy supporting global users, driving simplification, operational maturity, and governance across business functions.Key Responsibilities & Achievements:Governing enterprise-wide citizen development using ServiceNow App Engine & Catalog BuilderLeading cross-functional alignment across product owners, developers, architects, UX, content owners, and business stakeholdersEstablishing global standards for catalog, case, and request processesStrengthening governance frameworks to ensure scalable, compliant, and consistent workflowsImproving developer productivity by reducing unnecessary dependencies and enabling structured self-service capabilitiesScope:5 lakh+ users | 600+ catalog items | 200+ redesigned processes

Education

• Meerut Institute of Engineering and Technology(MIET)

  Bachelor of Technology (B.Tech.), Computer science and engineering

  2010 — 2014