Ojasvi Sharma
Technical Lead | 7x Salesforce Certified | Service Cloud Voice, Amazon Connect, Einstein Bot Expert | Ex-Salesforce, NeuraFlash | Cloud Contact Center Transformation
- Role
- Technical Lead at OSF Digital
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Ojasvi Sharma
Tech Lead | Salesforce Solutions Specialist | Cloud Contact Center ExpertHello, I\'m Ojasvi Sharma, a passionate Salesforce and Cloud Solutions expert with 6+ years of hands-on experience leading complex digital transformation projects across CRM, contact center, and AI automation domains.My journey spans renowned brands like OSF Digital, Salesforce, NeuraFlash, NTT DATA, and Deloitte—designing and delivering scalable, award-winning solutions for enterprise clients across finance, retail, healthcare, and technology. What I bring to the table- 7x Salesforce Certified: Admin, Platform Developer I & II, App Builder, Service Cloud Consultant, Sales Cloud Consultant, Data Cloud, Copado- Deep expertise in Service Cloud Voice, Amazon Connect, Einstein Bots, Omnichannel, Digital Engagement & CTI integrations- Led end-to-end implementations for 20+ clients, driving customer experience, automation, and service efficiency- Proven leadership in managing global delivery teams and cross-functional project squads- Hands-on experience with AWS stack (Lambda, CloudFormation, CloudFront, CloudWatch) and cloud-native Customer 360 platforms- Ex-Salesforce, Ex-Deloitte – blending product and consulting experienceIf you\'re looking to enable the next level of digital customer engagement, transform service operations, or leverage AI and cloud for business growth, let\'s connect! Reach me at s••••••••@gmail.com or send a connection request.
Experience
Technical Lead
May 2025 — Present
Leading cross-functional teams to architect and deliver Salesforce Service Cloud Voice solutions for global enterprise clients- Designed and deployed Omnichannel contact center integrations leveraging Amazon Connect and Einstein Bots- Championed best practices in cloud migration, client workshops, and stakeholder engagement- Achieved 99.9% SLA adherence and elevated CSAT scores for top-tier projects- Mentored and certified junior consultants on Salesforce architecture and DevOps
Education
Vellore Institute of Technology
Master's degree, Computer Programming, Specific Applications
2020 — 2022
Vellore Institute of Technology
Bachelor's degree, Computer Programming, Specific Applications
2015 — 2018
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