Ojas Saran
Customer Operations & Financial Services | Currently at Barclays | Focused on Discipline, Efficiency & Client Experience
- Role
- Process Advisor at Barclays
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Ojas Saran
I’m a results-driven professional with a foundation in customer operations and a growing…
Experience
Process Advisor
Oct 2025 — Present · Noida, IN
As part of the USCB team, I handle early-stage collections, assisting cardholders in managing overdue accounts through empathetic communication and financial guidance. My role focuses on maintaining customer trust while ensuring account recovery in line with compliance and quality standards.Key responsibilities:• Engage with U.S. cardholders to understand payment challenges and provide tailored repayment options.• Maintain a professional and empathetic tone while adhering to regulatory and data protection standards.• Collaborate with risk and operations teams to ensure timely resolution of accounts.• Balance performance metrics like call quality, customer satisfaction, and recovery efficiency.• Contribute to a customer-first approach that upholds Barclays’ reputation for responsible banking.
Education
Galgotias College of Engineering and Technology
Bachelor of Technology - BTech
2019 — 2023
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