Ojas Patil
MSc Information Systems || 2X Salesforce Certified || CRM || Sales cloud || User Acceptance Testing || Ex-Accenture
- Role
- Customer Support Team Lead at Tesco
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Ojas Patil
Welcome to my LinkedIn profile! Hello, I\'m Ojas Patil, an MSc Information Systems graduate and dynamic Software Engineer with two years of experience in Application Support, QA and Data Analysis. Passionate about leveraging Salesforce Sales Cloud and cutting-edge CRM strategies to optimise business processes and enhance customer engagement. With over 2 years of hands- on experience in Salesforce administration, I specialise in configuring, customising, and maintaining Salesforce Orgs to align with organisational goals-Expertise and hands-on data management tools like data loader, workbench, and data import wizard-Expertise and hands-on with UI customisation i.e. page layouts, record types, lightning app builder ( Record pages, Dynamic forms, dynamic actions, app, and home pages.)-Worked on data modelling (field/object creations, relationships, etc)-Create and edit salesforce list views, reports, dashboards, fields, page layout,users, whilst considering the current structure-Experienced in managing the security features like Users, Profiles, Role Hierarchy, and permission sets-Experience in user onboarding and offboarding processes maintaining security protocols -Created reports and dashboards regularly to provide users with daily insights about business performance-Implemented processes (process builder, approval processes and salesforce flows) for automation of email responses for a financial client-Performed Functional and Regression testing for multiple test cases and also wrote detailed test scripts for various user stories. I am seeking new opportunities in the Salesforce domain and building a network of like-minded professionals. Let\'s connect and explore how we can collaborate or share insights. Feel free to reach out, and let\'s create something great together!
Experience
Customer Support Team Lead
Sep 2024 — Present · Nottingham, GB
Education
Maharashtra Institute of Technology
Bachelor of Engineering - BE
2016 — 2020
University of Nottingham
Master's degree
2022 — 2023
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