Ojari Arriba
Customer Service Specialist @Advanced Call Center Technologies, LLC
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WORK HISTORY
Customer Service Specialist @Advanced Call Center Technologies, LLC
CA, US
Delivered high-quality support to 60–80 customers daily across phone, email, and chat, consistently achieving a 92%+ CSAT score and 95% first-call resolution rate.Handled account management, billing, and technical support using CRM tools such as Salesforce and Zendesk.Successfully de-escalated over 150+ customer complaints with empathy and problem-solving, contributing to a 15% customer retention increase within 6 months.Collaborated with QA and supervisors to identify service gaps, leading to a 10% reduction in average handle time (AHT).Thrived in a high-volume, fully remote environment while maintaining a 98% schedule adherence rate and strong independent performance.
ABOUT OJARI ARRIBA
I’m a driven sales professional with 4 years of experience in door-to-door sales…
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