Ojari Arriba
Tech Sales Career in Motion | SaaS Sales Trained | HubSpot + Inbound Certified | Remote + Field Sales Experience | Coachable. Hungry. Ready to Close.
- Role
- Customer Service Specialist at Advanced Call Center Technologies, LLC
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Ojari Arriba
I’m a driven sales professional with 4 years of experience in door-to-door sales…
Experience
Customer Service Specialist
Advanced Call Center Technologies, LLC
Jan 2025 — Present · CA, US
Delivered high-quality support to 60–80 customers daily across phone, email, and chat, consistently achieving a 92%+ CSAT score and 95% first-call resolution rate.Handled account management, billing, and technical support using CRM tools such as Salesforce and Zendesk.Successfully de-escalated over 150+ customer complaints with empathy and problem-solving, contributing to a 15% customer retention increase within 6 months.Collaborated with QA and supervisors to identify service gaps, leading to a 10% reduction in average handle time (AHT).Thrived in a high-volume, fully remote environment while maintaining a 98% schedule adherence rate and strong independent performance.
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