Oindrila Sengupta
QA & Test Lead | Banking & Financial Systems | Salesforce, Data Validation, Process Improvement
- Role
- Quality Assurance Lead at IBM
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Oindrila Sengupta
Senior IT professional with 8+ years of experience across Banking and Telecommunications domains, specializing in Business Systems Analysis, QA/Test Leadership, and process improvement.Proven expertise in requirement analysis, data validation, end-to-end business flow testing, and release management for large-scale, business-critical systems. Currently leading QA and automation strategy for a Salesforce-based banking platform supporting internal users.Known for proactive decision-making, continuous learning, and strong cross-functional collaboration, resulting in a 30% reduction in production incidents and a 20% reduction in team effort through improved requirement refinement and scenario analysis.Hands-on experience with Salesforce, mainframe banking systems, automation frameworks, SQL, Python, and Agile/SAFe methodologies. Adept at mentoring teams, coordinating UAT, and partnering with business stakeholders to deliver reliable, high-quality solutions.
Experience
Quality Assurance Lead
Oct 2023 — Present
Led QA and automation strategy for a Salesforce-based banking customer care platform supporting internal users. Assisted monthly releases and 25 emergency production releases over past two years, ensuring rapid validation, stability, and minimal business impact. Collaborated with business stakeholders during refinement sessions to analyze requirements and validate end-to-end business flows, reducing overall team effort by 20%. Proactively identified complex and edge-case scenarios, contributing to a 30% reduction in production incidents and improved release reliability. Managed and mentored a 7-9 member QA team and served as primary QA Lead and BSA in client meetings, UAT coordination, and release sign-offs. Owned process documentation and data validation standards, partnering with cross-functional stakeholders to investigate issues, drive root cause resolution, and deliver fixes within established SLAs.
Education
Academy of Technology
Bachelor of Technology, Computer Engineering
Academy of Technology
Bachelor's degree, Computer Science
2013 — 2017
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