Oindrila Majumdar
Certified Professional HR Associate || Strategically Driven HR Enthusiast || Passionate about Talent Development and Organizational Growth.
- Role
- Senior Representative at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Oindrila Majumdar
I\'m a BBA student in HR who believes that people are a company\'s most valuable asset…
Experience
Senior Representative
Jul 2025 — Present · Gurugram, IN
As a Senior Representative on the Agoda process at Concentrix, I deliver exceptional customer experiences to global travellers. I expertly manage high-volume customer inquiries via phone, email, and chat, ensuring empathetic interactions.My role focuses on investigating and resolving complex issues related to bookings, payments, and general travel enquiries, consistently achieving high customer satisfaction. I efficiently escalate critical issues for timely resolution and strict adherence to SLAs.I actively contribute to maintaining quality standards, driving process improvements, and mentoring new team members to foster a collaborative environment. I continuously enhance my product knowledge of Agoda\'s platform and uphold all data privacy regulations, ensuring accurate and seamless support for every customer.
Education
Calcutta Public School - India
High School Diploma
2019 — 2021
Netaji Subhash Engineering College (NSEC)
Bachelor of Business Administration - BBA
2021 — 2024
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