Omer Halim

Customer Success Manager @ShipIn Systems

Toronto, ON, CA

Serve as primary liaison between ShipIn and global maritime clients, including fleet managers and senior executives, ensuring seamless communication and alignment with business priorities.Lead client onboarding and platform adoption across international fleets, coordinating training, workshops, and walkthroughs to drive effective use of ShipIn’s FleetVision technology.Conduct regular Business Review meetings, EBR\'s presenting KPIs and analytics to demonstrate value alignment and strengthen customer engagement.Collaborate cross-functionally with product, AI and other technical teams to escalate issues, capture client feedback, and influence roadmap improvements.Build long-term client relationships by driving safety culture transformation, improving KPI visibility, and supporting operational excellence through data-driven insights.

Blackpool and The Fylde College

Class II/I (Unlimited), Maritime Studies

Blackpool and The Fylde College

Higher National Diploma, Deck Water Transport - MCA

National University of Sciences and Technology (NUST)

Diploma, OH&S

NEBOSH

NEBOSH Diploma, Occupational Health & Safety

University of Technology Sydney

Associate Diploma in Applied Science

Karachi University

Bachelors in Maritime Science