Callis Ogles

About Callis Ogles

This is what I am; half right brained, half left brained. Sounds funny. but it is correct. I have a good creative brain, that is not afraid of technical details.Since 2010 I have worked with software engineers in an advisory role, Ux, Consultant, or Project Leader. I am a disciple of Alan Cooper\'s product management philosophy (he called it Interaction Design); it is based on ethnographic research, used to generate tangible data (output) such as personas, and context scenarios. My main goal as a Technical Product Manager is to increase coding efficiency. I do this by observing, listening, and having empathy for the customer. Next I work closely with stake holders to iterate designs ahead of the software team - using the data to illustrate why/how this is helpful to the customer. The basic goal is to release a feature that feels live a Rev 3 release (rather than a Rev 1).My most recent project (April 2022) simplified the existing software interface of the SETPONT CMS software. The major goals were intuitive navigation, and improved discovery of available features. Tangible research data helped unify the team. Multiple design iterations were achieved ahead of development - allowing the team to code with a more mature (and stable) picture of the project. The project received overwhelming positive feedback.This is what I like doing - making users (and software engineers) happy!

Experience

1. Technical Support Manager

   Metrix Vibration

   Mar 2024 — Present · Houston, TX, US

   Build customer goodwill by effectively helping our customers and in turn develop more pleasant (and profitable) business relationships for the company. Help my company get better. This means representing the customer viewpoint (and pain points) to the business, and encouraging actions that will increase the quality and effectiveness of our products.

Education

• Utah State University

  EE, Engineering

  1990 — 1995

Skills

• Automation
• E-Learning
• Integration
• Engineering Management
• User Interface Design
• Product Management
• Project Management
• Quality Assurance
• Testing
• Project Engineering
• Change Management
• Process Improvement
• Cross-Functional Team Leadership
• Engineering
• User Experience
• Process Engineering
• Manufacturing
• Interaction Design
• Six Sigma
• Management