Orlando Garcia
Sales Enablement & Knowledge Management Leader | Driving Scalable Onboarding, AI-Powered Learning, and Cross-Functional Alignment
- Role
- Director, Training and Quality at PatientPoint®
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Orlando Garcia
Sales leader turned enablement architect. Spent the first half of a career owning revenue…
Experience
Director, Training and Quality
Oct 2021 — Present · Tampa, FL, US
Directed team efforts and crafted organizational processes that streamlined the acquisition by PatientPoint®.• Guided the evolution of client journeys within a customer-obsessed product architecture, aligning the customer success function to deliver superior results in client engagement and retention.• Designed and executed business strategies for field account managers to boost customer recruitment and retention, aligning with company goals, and partnered with Marketing to launch supporting campaigns.• Expanded the national network of independent and small enterprise healthcare providers in key territories, targeting high-profile customers.• Developed and implemented Salesforce workflows, KPI dashboards, and training programs to streamline client recruitment, manage leads, and enhance account management efficiency across six regional markets, while resolving technical issues and supporting high-profile customer escalations.• Revamped the onboarding process for Provider Solutions candidates with HR and Recruitment, expediting their training and field readiness.
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