Ofie Kodjoe
- Role
- Reservations Manager at Agent24, Inc
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Reservations Manager
Aug 2016 — Present · Denver, CO, US
Supervision and oversight of remote supervisory, travel consultant teams and support services teams. • Management of human resource processes including recruitment, coaching and counseling sessions, execution of disciplinary procedures and termination as required. • Coaching of supervisory, consultant and support services teams towards specific KPI standards and corporate goals through feedback processes such as employee one-on-one sessions, snapshot reviews and performance appraisals. • Execution and management of monthly and quarterly incentive programs. • Management and analysis of staffing levels and implementation of staffing objectives. • Work Force Management of teams including scheduling and management of time using various WFM tools. • Oversight and execution of service recovery, emergency and contingency procedures.
Education
Aburi Girls Secondary School
GCE O'level, Arts
1977 — 1982
Queens College
BA, Political Science
1984 — 1988
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