O. Daniel Rodriguez

About O. Daniel Rodriguez

I am customer-centric professional with extensive experience and dedication to building and managing customer relationships aligning with brand and value. I utilize a consultative style in customer service to actively listen to concerns, address problems, identify solutions, and provide product expertise and knowledge to gain and retain trust and generate repeat sales. I collaborate and partner with internal and external customers and leaders, clearly translating complex information. I advocate using empathy, diplomacy, and integrity to resolve problems innovatively and benefit all involved.

Experience

1. Vsc Claims Adjuster Iii

   Safe-Guard Products International

   Mar 2025 — Present

   Provide professional attention to incoming claims from repair facilities and coverage inquiry calls by contract holders. Accurately adjudicate claims from thorough inquisition of diagnostic info relayed by service providers and based on service contract terms to provide correct outcome. Effectively document all interactions and information submitted from claim participants to keep workflow moving when another accesses the claim file or for any future internal or external review.

Education

• Michigan State University

  Bachelor of Arts - BA

Skills

• Team Building
• Management
• Business Process Improvement
• Accounting
• Strategic Planning
• Operations Management
• Sales Management
• Leadership
• Automotive Aftermarket
• Account Management
• Sales Operations
• Customer Service
• Logistics
• Training
• Customer Satisfaction
• Negotiation
• Vehicles
• Sales
• Recruiting
• Cross-Functional Team Leadership
• Automotive
• Warranty