Odette Hansen

About Odette Hansen

As a Senior Community Manager at Cortland, I oversee the operations of an upscale mid-rise community and ensure the highest level of customer experience. My experience includes over 20 years in property management. This includes multi-siting, management of two garden-style communities, conventional and affordable, and serving as a mentor for acquisitions and managing dispositions. I am a dedicated and knowledgeable team leader with a passion for customer service and strong business acumen. I take accountabilities for all aspects of property operations, including financial performance, resident satisfaction and retention, and team development. My responsibilities include monitoring performance goals, implementing strategies to achieve operational and leasing targets, analyzing and responding to market conditions, and identifying areas for improvement. I embody the owner brand by thinking like an owner and providing team members with the resources needed to succeed while ensuring a fun work environment.

Experience

1. Senior Community Manager

   Cortland

   Jul 2022 — Present · Boca Raton, FL, US

Education

• Broward College

  Hospitality Administration/Management

  2002