Karen Oconnor
• Strategic Enterprise Customer Success Manager at PandaDoc • Focused on delivering exceptional value to my customers.
- Role
- Strategic Customer Success Manager at PandaDoc
- Location
- Portland, ME, US
- LinkedIn followers
- 500 followers
About Karen Oconnor
I am deeply committed to the art of relationship building, both in my personal life and in my professional endeavors. My dedication to building and maintaining meaningful connections has been a constant throughout my journey. With over a decade of Customer Success experience, my passion is in delivering exceptional customer value. I\'m excited to help my customers achieve their goals! Much like a trusted friend who\'s always there when needed, I enjoy being the go-to person for my customers. Throughout my career, I\'ve shaped and expanded the Customer Success role in various organizations. This has included establishing industry best practices, optimizing operational processes, collaborating closely with product teams, and developing training and support resources. My primary mission is to ensure that customers derive the maximum value from the products and services I represent. This mission is achieved through consistent engagement, dedicated advocacy, and collaborative teamwork. I have a focus on delivering exceptional customer experiences and nurturing long-term relationships built on trust and mutual success.
Experience
Strategic Customer Success Manager
Jul 2025 — Present
Education
Suffolk University - Sawyer Business School
MBA
University of New Hampshire
BS
Skills
- Creativity
- Organization
- Management
- Sage Crm
- Leadership
- Time Management
- Quality Assurance
- Training
- Teamwork
- Highly Detail Oriented
- Crm
- Multi Tasking
- Microsoft Office
- Sales
- Problem Solving
- Customer Service
- Blogging
- Strategic Planning
- Sales Process
- Saas
- Collaboration
- Nonprofits
- Administrative Assistants
- Data Entry
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