Obye B. Davis

About Obye B. Davis

A client experience professional with 10+ years of experience within the sales industry, specializing in operations management, senior leadership, and program management. A proven track record of defining enterprise goals and operational workflows to ensure business excellence. Adept at partnering with diverse teams, stakeholders, and C-level executives to lead change management initiatives. Areas of Expertise: Operations, Customer Experience, Sales Strategy, Project Management, Account Management, Sales Forecasting, Retail Marketing, Data Analysis, Client Relations, Budgeting, 3PL Management, CRM. Industry Expertise: Operations, CRM, Sales, Customer Experience

Experience

1. Senior Manager Learning & Development, Onboarding

   Douglas Elliman Real Estate

   Aug 2024 — Present · New York, NY, US

   Oversees all aspects of operations, technical training, and departmental functions for a leading agent success team that supports 7,500+ sales agents and 150+ sales managers. I conduct financial planning, and continuously identify’s strategic direction for the agent success team. • Speaks publicly and leads regional training, product launches, and agent experience events nationwide to increase platform adoption of our core technology tools. • Spearheads the creation, customization, and implementation of corporate training programs, webinars, in-person training, and LMS training videos which lead to a 30% increase in usage in 3 months. • Collaborates with marketing, sales, and advertising teams to enhance brand messaging and ensure alignment with business needs, and overall agent experience goals which increased recruitment expectations nationwide by 20%. • Initiates and leads the Agent Success Committee, a cross-functional task-force dedicated to identifying and addressing challenges impacting agents across multiple regions, fostering a collaborative problem-solving environment.• Achieved outstanding results by personally onboarding 300+ VIP agents across all regions, enabling them to leverage cutting-edge technologies to drive their business growth. • Liaise with the CEO, and other the C-suite executives to identify strategic direction for the organization and assess internal onboarding and off-boarding policies and procedures to enhance the agent experience. • Serves as the expert and champion of all Elliman technology tools and systems (including but not limited to Airtable, SharePoint, and Microsoft Suite of tools, HubSpot, Monday.com, etc.)• Leverages Google Analytics and Facebook Insights to evaluate product performance, develop reports on social media effectiveness, and identify opportunities to refine marketing approach.

Education

• University of Cincinnati Carl H. Lindner College of Business

  Master of Business Administration - MBA, Marketing

• University of Cincinnati

  Bachelor of Arts, Communication; Concentration in Public Relations

  2008 — 2013