Kevin Obrien

About Kevin Obrien

Strategic leader with the privilege to advise technology leadership in over 20 of the Fortune/Global 500. The organizations I have served range from IT spend from under $5M to over $1B USD in a wide variety of industries, my primary focus has been in pharmaceutical and products companies. In my role, I work closely with business and technology leadership to define the technology vision for their companies and provide practical, executable, implementation to unlock the maximum value from IT. I am also deeply passionate about developing the talent of the people who work with me.Specialties: • Salesforce Solution Architecture - x9 Certified• Global Program Delivery• Technology Vision / Transformation Roadmap• IT Operating Model and Organization Design• Technology Assessment / CRM Strategy• Pre/Post Merger Technology Due Diligence• IT Strategy and Planning• Shared Services Design• IT Portfolio and Risk / Demand Management• IT GovernanceAchievements:• Led due diligence and integration planning of a $4B USD bio-tech acquisition for a global pharmaceutical company.• Developed global outsourcing strategy for global product company resulting in $60 – $70M USD in savings over 5 years.• Global IT Operating Model Architect for Global Pharma Company for $150 M USD outsourcing program• Designed Portfolio Demand Management Process for global packaged goods manufacturing company enabling firm to efficiently manage $200M USD in project demand.• Drove program office for $200M cost reduction campaign for a global consumer package goods company.

Experience

1. Customer Success Architect

   Salesforce

   Oct 2025 — Present · Chicago, IL, US

   I serve as a Customer Success Architect, acting as a trusted advisor to Salesforce\'s strategic customers. My goal is to ensure they achieve their business objectives and realize maximum value from the platform. I leverage my deep product and platform knowledge to provide architectural guidance, drive adoption, and help build strategic roadmaps for long-term, scalable success.

Education

• Washington University in St. Louis

  BS, System Science Engineering

• The University of Chicago Booth School of Business

  MBA, Strategy, Finance

Skills

• IT Governance
• Organizational Change
• Process Improvement
• Organizational Design
• Strategic Consulting
• Application Development
• Management Consulting
• IT Outsourcing
• Project Portfolio Management
• Governance
• Business Process Improvement
• Project Implementation
• Offshoring
• Strategy Development
• Business Transformation
• Business Strategy
• Business Process Re-Engineering
• IT Strategy
• Outsourcing
• IT Management
• Benchmarking
• Process Engineering
• IT Service Management
• Account Management
• Project Management
• Change Management
• Pmo
• Pmp
• Enterprise Architecture
• Software Development
• Process Design
• Master Data Management
• Information Technology
• Technical Architecture
• Shared Services
• Balanced Scorecard
• Business Architecture
• Demand Management
• IT Transformation
• Business Alignment