Obinnaya Ihenacho
Operations Engineer @Robinhood
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WORK HISTORY
Operations Engineer @Robinhood
Led AV Operations ITSM automations: round-robin, auto status changes, SLAs, Slack alerts, and CSAT reporting, improving FTTR by 5% MoM.• Authored and implemented the 2024 AV Ops Annual Plan outlining team objectives, key metrics, and risk strategies.• Represented AV Ops at Monthly Business Reviews, delivering project and performance updates, and driving leadership alignment.• Designed and executed the Remote Office Support (ROSG) program, reducing AV tickets by 30% and scaling office support.• Championed AV conference room upgrades at Menlo Park by diagnosing issues (Google rate limits, DHCP/firmware issues) and reducing incident volume to 0 over 30 days.• Directed AV Refresh for Denver, identifying and resolving misconfigurations and network issues post-construction.• Automated IT onboarding through Enboarder, enabling self-paced workflows, reducing Office Hours attendance by 70%, and saving 6 hours bi-weekly per engineer.• Spearheaded IT onboarding for TradePMR M&A (160+ hires), managing live training sessions, VDI setup, and creating a reusable onboarding playbook.• Strategically led IT onboarding for Bitstamp M&A (400+ hires) to ensure seamless integration post-acquisition by architecting scalable workflows, enabling cross-functional alignment, and reinforcing a unified onboarding experience across multiple geographies.• Delivered technical communication excellence by translating updates across Technical Support Services (TSS), Corporate Systems (CorpSys), PeopleX (HR), and Workplace.• Drove the rollout of Tiered Support for TSS, establishing access governance standards (Okta, Google Workspace, Slack), codifying tier-specific Operational Level Agreements (OLAs), and implementing time-bound ADM permissions to mitigate risk and elevate support maturity.• Represented Robinhood at AFROTECH 2023, supporting diversity and engagement across the tech ecosystem.
EDUCATION
University of San Francisco
Master of Business Administration - MBA, Business Analytics & Technology
San Francisco State University
Bachelor of Science - BS, Computer Engineering w/ Minor in Mathematics
ABOUT OBINNAYA IHENACHO
I am an accomplished IT professional with a proven track record of driving success in large enterprise organizations. With a decade of hands-on IT engineering experience, I thrive on bridging the gap between technology and business goals. My passion lies in orchestrating cross-functional teams to deliver transformative solutions that make a tangible impact.My journey in IT has equipped me with a deep understanding of cutting-edge technologies and the agility to adapt to evolving landscapes. I am driven by a commitment to excellence, a knack for problem-solving, and a dedication to delivering projects on time and within budget.Let\'s connect and explore how my expertise can contribute to your organization\'s IT initiatives and drive innovation.
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