Obinna Nwosu
🚀 ServiceNow Business Analyst | ITSM/ITOM Expert | Agile & UAT Champion | Turning Complex Requirements into Streamlined Solutions ⚙️📊
- Role
- Business Analyst Itsm, Cmdb, Itom at Cisco
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Obinna Nwosu
Solving business challenges with smart ServiceNow solutions isn’t just what I do —…
Experience
Business Analyst Itsm, Cmdb, Itom
Jul 2023 — Present
Analyzed business needs across ITSM and ITOM domains to define scalable ServiceNow solutions aligned with organizational goals.• Conducted workshops with stakeholders and SMEs to gather and validate business and system requirements for ServiceNow modules.• Partnered with developers to define technical solutions, including custom workflows, catalog items, and business rules.• Enhanced ServiceNow CMDB accuracy by aligning data sources, automating asset discovery, and defining CI relationships.• Developed process documentation and user guides, reducing onboarding time by 35%.• Facilitated UAT and defect triage sessions, ensuring solutions met stakeholder expectations before go-live.• Implemented dashboards and Performance Analytics widgets to track SLA performance and incident trends.• Reduced incident resolution time by 22% by introducing dynamic routing rules and intelligent assignment groups.
Education
Houston City College
Associate's degree, Electrical & HVAC
2007 — 2011
American InterContinental University
Bachelor's degree, IT Software Engineer
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