Martin Njoku
Technical Support Engineer @SMS Infocomm
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WORK HISTORY
Technical Support Engineer @SMS Infocomm
Dallas, TX, US
Troubleshoot and resolve hardware and software issues using a ticketing system, ensuring timely user support.• Maintain and repair computer systems across Windows, Linux, and Chrome OS environments.• Managed Linux and Windows servers, ensuring high availability and optimal performance for business-critical applications.• Configured and maintained backup and disaster recovery strategies, ensuring business continuity and minimizing data loss risks.• Led system migrations to cloud environments, optimizing performance and scalability.• Provided technical support and troubleshooting for network, hardware, and software issues.• Diagnose and repair customer units, accurately identifying root causes and implementing solutions.• Perform hardware repairs, restoring functionality and extending device lifespan.• Reimage Windows and Linux operating systems, optimizing performance and user experience.
EDUCATION
Prairie View A&M University
Bachelor of Business Administration - BBA
Lamar University
Master of Science - MS
ABOUT MARTIN NJOKU
As a Cloud Infrastructure Engineer, I specialize in designing, deploying, and optimizing…
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