Michael Oberlin

About Michael Oberlin

Responsible for day-to-day operation of Cornerstone OnDemand (CSOD) Learning Management System for Global multilingual learners • Facilitate software features and learning program development including Instructional Design using Articulate Storyline• Coordinate the development and implementation of online nursing college courses for associate’s, bachelor’s and master’s degree programs• Experience in Storyline presentation software and Blackboard learning management system• Guide personnel while building morale and increasing productivity with a multi-disciplined team existing in a nationwide environment while simultaneously promoting efficient practices in self-directed environments• Provide recommendations for online settings and layout based on experiential learning principles that best facilitate a meaningful learning experience • Consistently conduct in-depth research on complex policy cases leading to discovery of problem patterns that suggested areas of improvement• Over 12 years of experience developing customer service correspondence and proposed new work protocols to enhance the overall customer experience

Experience

1. Business Systems Analysis Professional Ii

   Humana

   Oct 2022 — Present

   Track and analyze training programs via Cornerstone OnDemand (CSOD) Learning Management System.• Formulate and define systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.• Devise and modify procedures and processes to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. • Validate benefits achieved from solution implementation.

Education

• Ball State University

  Bachelor of Arts (BA), Telecommunications

• Lawrence North High School

  High School Diploma

• Purdue University

  Master of Science in Education (M.S.Ed.), Learning Design and Technology

Skills

• Prezi
• Instructional Design
• Public Speaking
• Powerpoint
• Microsoft Excel
• Articulate Storyline
• Business Process Improvement
• Audio Conferencing
• Webex
• Microsoft Office
• Microsoft Word
• Canvas
• Leadership
• Non-Linear Editing
• Team Building
• Analysis
• Wordpress
• Insurance
• Blackboard
• Social Media
• Visio
• Website Development
• Data Analysis
• Process Improvement
• Customer Service
• Training
• Vendor Management