Obaroh Omamemo
Member Service Representative @Westoba Credit Union
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WORK HISTORY
Member Service Representative @Westoba Credit Union
Brandon, MB, CA
Provide personalized banking services while identifying investment needs of members.• Manage cash drawer, CRU, ATM & cash reconciliation, postdated investments & treasury logs• Coordinate registered investments (TFSA, RRSP, RRIF) & non-registered investments (GICs) end-to-end from investment to redemption • Maintain compliance with financial regulations and internal policies during all member interactions.• Deliver high-quality frontline service, handling deposits, withdrawals, bill payments, and account inquiries with professionalism and accuracy.• Build strong client relationships through needs-based conversations, uncovering opportunities for referrals such as for investment offerings & financial planning to Westoba Financial Solutions.• Educate members on digital banking tools and encourage adoption of online services for convenience
EDUCATION
Federal University Of Agriculture, Abeokuta
B. Agric
IFSE Institute
Diploma
College of Agriculture, Ozoro
National Diploma
ABOUT OBAROH OMAMEMO
With over a decade of success in sales, customer service, and business development across financial services, brewery manufacturing, and logistics, I bring a results-driven mindset, a versatile skill set, and a passion for helping clients reach their goals. My professional journey began at First City Monument Bank (FCMB), where I honed my skills in financial advisory, credit analysis, client relationship management, and needs-based selling. I later joined Guinness Nigeria (a Diageo company), progressing through sales leadership roles and ultimately managing a high-performing team that consistently exceeded targets in both B2B and B2C channels. My strategic focus on data-driven insights, market expansion, and team development led to double-digit growth, increased market share, and national recognition. In Canada, I recently worked with DHL Express as an Omni-Channel Advisor, where I strengthened my cross-functional experience in logistics, sales enablement, and customer service. Using omni-channel platforms, I helped resolve client concerns, optimize service delivery, and convert leads into loyal customers. Now in my current role as a Member Service Representative at Westoba Credit Union, I am expanding my expertise into investment and wealth management. I recently achieved a key milestone by passing the Canadian Investment Funds Course (CIFC), issued by IFSE Institute — an important step toward my long-term goal of becoming a Chartered Investment Manager CIM®. I bring a deep understanding of sales psychology, client-centered service, and commercial strategy. With strong skills in CRM, Microsoft Office, financial products, and process improvement, I am excited to grow in the finance industry where I can merge my strengths in commerce with investment advisory. Let’s connect to explore opportunities or discuss how my background can add value to your team. Outside of work, I enjoy playing chess, reading thrillers and historical novels, exploring nature, and volunteering in my community. I\'m also passionate about travel and cultural exploration.
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