Obaid M.
Implementation Manager @Gorgias
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WORK HISTORY
Implementation Manager @Gorgias
Toronto, ON, CA
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. With cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores interact with their customers by providing efficient and personalized support across email, voice, SMS, live chat, and social media channels.Gorgias serves merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY.
EDUCATION
Humber College
College Diploma
University of Toronto
Bachelor’s Degree
ABOUT OBAID M.
I bring a wealth of experience in customer success specializing in account management, implementation, onboarding and project management. As a strategic consultant and technical advisor, I\'ve supported SMBs, mid-market, and enterprise clients in SaaS, with a focus on AI Automation in E-commerce, UX analytics and digital marketing solutions. I pride myself on being a \"storyteller,\" illustrating narratives using data and insights to deliver value and build longterm partnerships.My passion lies in collaborating with individuals to resolve their issues and celebrate their wins. As a creative problem solver, I address client concerns with data-driven insights, crafting tailored solutions for positive outcomes and client satisfaction. I excel in nurturing meaningful relationships by understanding and empowering my clients, fostering trust and facilitating informed decisions. Throughout my career, I\'ve remained dedicated to delivering exceptional client experiences and building strong professional relationships with both new and established clientele.Strong technical acumen in Salesforce, Gainsight, Asana, vitally, HubSpot, ChurnZero, Intercom,Jira and,Google Suite and Microsoft Office. Further advancing my education in Data Analytics and Project Management through University of Toronto.
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