Obaid Mallick
Associate @Zomato
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WORK HISTORY
Associate @Zomato
Gurugram, IN
Responsibilities:1. Extracting data on D-1 orders that required support.2. Analyzing the reasons why customers reached out to support — for instance, whether it was due to operational, logistics, or tech issues.3. Conducting meetings with relevant teams to understand what went wrong and how we can fix it to reduce ORS% going forward.4. Following up with the teams to ensure timely resolution.5. Contributing to the strategic improvement of the Zomato Everyday experience.
EDUCATION
Patna University
Bachelor of Arts - BA, Geography and Statistics
I. K. Gujral Punjab Technical University (IKGPTU)
Bachelor of Technology - BTech, Computer Science
S.N Sinha College, Jehanabad, Bihar
ISC (Intermediate of Science), Physics, Chemistry and Maths
Prepared for JEE Mains
Physics, Chemistry and Maths
ABOUT OBAID MALLICK
I’m a Data Analyst focused on turning data into actionable insights. I am skilled in MS…
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