Omar Azaroki

Bilingual Facilities Service Coordinator @BGIS

Ottawa, ON, CA

Handle service requests: Respond to facility-related requests while meeting and exceeding SLAs.• Evaluate and analyze service requests by assessing the priority level and coordinating assignment with appropriate service providers.• Work order management: oversee maintenance timelines; schedule and arrange orders with contractors and other stakeholders.• Track Service Data: Keep and maintain records of service requests and work orders including updating and following up on the database.• Client Relationship Management: Be the first point of contact for clients and address facility management queries and concerns.