Oana Zimbru

Area Business Manager @HK Integrated Services US

Boston, MA, US

Oversee daily operations for the company’s multiple Boston-area locations, ensuring efficient and high-quality service delivery* Lead a large bilingual (English-Spanish) team of staff and contractors across multiple locations, managing scheduling, task delegation, and performance to meet operational targets* Drive end-to-end service delivery for multiple locations, overseeing all aspects of operations from planning through to execution, ensuring timely and consistent outcomes* Onboard, train, and develop staff, fostering a culture of high performance while ensuring compliance with company policies, procedures, and regulatory standards* Utilize IT programs and tools to streamline operations, optimize workforce management, and enhance overall productivity across multiple sites* Manage inventory and supplies across all locations, ensuring the seamless availability of resources necessary to support daily operations* Cultivate strong vendor relationships, coordinating service delivery and supply needs to ensure smooth and continuous operations at each location* Maintain strict quality control, ensuring that service standards and operational processes consistently meet company expectations at all locations* Collaborate with cross-functional teams, including maintenance and operational support staff, to resolve operational issues and drive continuous improvement across multiple sites