Nzinga Watkins
Cox Business Operations Manager at Cox Business
- Role
- Cox Business Operation Manager at Cox Business
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Nzinga Watkins
Results-driven and motivated professional with a diversified experience of 25+ years in…
Experience
Cox Business Operation Manager
Feb 2020 — Present
Coach human resources through coaching and development to maximize talents and establish close working relationships with other departments within the Field, Engineering and Operations (FE & O) organization.• Collaborate with cross-functional departments to manage technology releases and rollout timelines, ensuring that business requirements are met at every stage of the procedure.• Contribute to the establishment of suitable access transport procedures to ensure high-quality internal and external customer experiences through efficient tool development, operational support, and metrics.• Execute technical service restoration and troubleshooting methods for locating, analyzing, and resolving access transport problems and customer premises installations.• Lead and guide technicians and supervisors to engage in setting up, configuring, provisioning, and provide Tier support for Ethernet and SONET/Switch transport equipment in single- and multiple-dwelling company sites that will support sophisticated services.• Keep abreast of business, technical, operational, architectural, and infrastructural concerns; serves as a sounding board or consultant to support the creation of original ideas, overcome technical obstacles, and mitigate customer-impacting situations.
Education
University of New Orleans
Bachelor of Science in Electrical Engineering
2017 — 2025
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