Nz Charles
Network Engineer, Fiber Optic Splicer,(Optical Transport Network Field Engineer FTTH) CCNA, CCNP Security, CompTIA Security + ( SYO 601 )
- Role
- IT Support Specialist at Amazon
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Nz Charles
Experience Fiber transport engineer with strong background and expertise in various…
Experience
IT Support Specialist
Oct 2022 — Present · US
Network Monitoring and Management: Monitor the performance, availability, and security of Verizon\'s network infrastructure using network monitoring tools such as SolarWinds, Cisco Prime Infrastructure, or proprietary Verizon tools. Respond to alerts and incidents in a timely manner to minimize downtime and ensure optimal network performance.Configuration and Maintenance: Configure and maintain network devices, including routers, switches, firewalls, load balancers, and VPN concentrators, to support Verizon\'s network services and customer requirements. Perform routine maintenance tasks such as software upgrades, patches, and configuration changes following Verizon\'s change management processes.Troubleshooting and Issue Resolution: Troubleshoot network issues and outages, identify root causes, and implement solutions to restore service and prevent recurrence. Work collaboratively with other network teams, vendors, and third-party providers to resolve complex technical issues and escalations.Security and Compliance: Implement and enforce security controls and policies to protect Verizon\'s network infrastructure from cyber threats and attacks. Ensure compliance with industry regulations and standards, such as PCI DSS, HIPAA, and GDPR, through regular security assessments, vulnerability scans, and audits.User Support and Training: Provide technical support and guidance to internal users, customers, and stakeholders on network-related issues, configurations, and best practices. Develop and deliver training programs and documentation to educate users on network technologies and procedures.Network Documentation and Reporting: Maintain accurate and up-to-date documentation of network configurations, diagrams, and standard operating procedures (SOPs) to facilitate troubleshooting, knowledge transfer, and compliance. Generate regular reports on network performance, capacity, and security metrics for management and stakeholders.
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