Nyrriel Atienza

About Nyrriel Atienza

I specialize in Operations Business and Project management. My team is based in the Philippines. Due to its fast growth and development, the BPO industry in the Philippines is still one of the top outsourcing destinations in the world.As an Operating manager and Director, I have successfully increased productivity and strengthened client retention and revenue through innovative campaigns and employee initiatives. I have worked with small businesses and large corporations, and I enjoy using my skills to connect with people and build relationships that result in tangible outcomes. I love helping businesses grow, and I believe in using data-driven strategies to achieve the best results for clients and always aim to provide them with the highest quality service possible.Our skills are acquired from extensive hands-on experience:Business Development: We\'ve worked a lot with startup businesses gaining VC funding and developing their business process SOPs and creating and liaising contracts, budgets, and timelines, and engaging with clients, suppliers, investors, and customers.Project Management: We\'re skilled in using Trello, Asana, Hubspot, Slack, Basecamp, and Airtable to be concise and follow through with updates and timelines. I know how to track budgets, follow through with client payments, think through risks and opportunities, and keep track of account payables, charges, and payroll using Xero and manual computation. Customer Engagement: We can help you handle teams of phone, email, and chat support for technical, customer, sales, retention, and quality assurance. We\'ve created SOPs and KPIs for surveys, and interaction, to boost morale and service delivery. Risk Management Specialist: We can help find fraud and scam prevention using data verification, social media traces, footprints, and analyzing behaviors.Web Design and Development: We have teams of web developers and designers to create brand design and company/personal websites using HTML, CSS, and JS coding and./or DIY software such as WordPress and Wix.Graphic Design: We\'ve worked with Adobe Photoshop and Canva and have handled a team of designers to create web designs, graphic designs, logos, and sketches. CRM usage: We can help you with Zendesk, Freshdesk, Slack, Dropbox, Google Docs, Calendly, Zoom, and Google Meet.eCommerce: We have lots of experience with eCommerce platforms such as Shopify, Amazon, dropshippingDigital Marketing: We\'ve touched base on software such as Lemlist, Social Media Management, LinkedIn Marketing, Snail mail marketing, and Lead Generation.

Experience

1. Executive Assistant to Chief Operations Officer

   Certn

   Jan 2026 — Present · CA

Education

• Polytechnic University of the Philippines

  Bachelor of Science - BS, Psychology

  2012 — 2017