Nyree Hector-Burroughs
Azure Senior Technical Advisor @Microsoft
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WORK HISTORY
Azure Senior Technical Advisor @Microsoft
US
Provide ramp activities, knowledge sharing, technical coaching, and mentoring for the team.• Identify and analyze skill-gaps in the team; contribute to the creation of readiness plans and delivery.• Evaluate and advise assigned engineers for continuous improvement in technical and soft skills.• Leverage foundational resource knowledge and other internal resources to overcome technical blockers• Orchestrate technical resources required to deliver great business outcomes by developing and improving troubleshooting workflows and guides.• Optimize training initiatives for engineers to deliver superior solutions.• Create an environment that empowers engineers for increased productivity and responsiveness.• Review escalations and drive technical engagement with other internal teams.• Address complex Azure IaaS Virtual Machine incidents for top strategic customers.• Ensure timely resolution and maintain service excellence in alignment with customer needs.• Drive technical discussions with customers to ensure technical wins for core technologies.• Propose viable solutions based on specific technical products; demonstrate complex concepts and prove the capability of those solutions through collaboration sessions with the customer.• Collaborate with internal stakeholders to develop end-to-end technical solutions; share ideas and insights and assist in landing new feature onboarding.• Partner with the Product Group and Customer Success Account Managers to identify opportunities for user adoption and increased Azure consumption.• Collaborate globally to enhance learning and global knowledge sharing through training programs.• Apply methodology and governance to minimize business and/or technical risks and adhere to quality assurance while contributing to the delivery of solutions.• Participate as a member of the Microsoft tech community, attending community calls, sessions, and hackathons.
EDUCATION
Porter and Chester Institute
Medical Assistant
Western Governors University
Bachelor's degree
ABOUT NYREE HECTOR-BURROUGHS
Engage. Educate. Empower.
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