Michele Nylander
Customer Success | Renewals | Escalation Management
- Role
- Principal Service Delivery Manager at F5
- Location
- Blairsville, GA, US
- LinkedIn followers
- 500 followers
About Michele Nylander
My career has been dedicated to delivering world-class customer experience, whether it has been by leading a team that designs and improves Windows and Web applications or by acting as a trusted adviser and coach to customers. Quality in a service or product is not what you put into it; it\'s what your customers get out of it. Focused, organized and analytical professional who consistently exceeds management goals and customer expectations.
Experience
Principal Service Delivery Manager
Oct 2020 — Present
Education
Broward College
AA, Computer Programming
University of Florida
BS, Technical Communications
Stanford University
Human Computer Interaction
Skills
- Enterprise Software
- Heuristic Evaluation
- Web Applications
- User Experience
- Rapid Prototyping
- Agile Methodologies
- User-Centered Design
- Crm
- Customer Relationship Management (Crm)
- Usability
- Testing
- Usability Testing
- Quality Assurance
- Interaction Design
- Persona
- Saas
- User Interface
- E-Commerce
- Requirements Gathering
- Information Architecture
- Product Management
- Wireframes
- Business Relationship Management
- Mobile Applications
- Business Requirements
- Html
- Software as a Service (Saas)
- Software Development
- Sem
- Scrum
- User Interface Design
- Ppc
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